Privacy Policy

Our privacy policy (last amended 04/04/08):

We are committed to protecting your privacy. We will keep the personal information you entrust to us safe and secure. We will not share your personal information with other people or businesses without your prior consent. We are registered under the Data Protection Act 1998 and will comply with the Act and related legislation.

The following statement explains our policy regarding the personal information we collect about you.

Introduction

This policy covers Vincento's use of personal information that we collect when you use this site.

From time to time, you may be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services include newsletters, competitions, live chats, message boards, mobile services and website membership.

By entering your details in the fields requested, you enable Vincento and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Vincento will act in accordance with current legislation and aim to meet current Internet best practice.

By providing personal information to us and by dealing with us in the knowledge of this Privacy Policy, we will assume that you have consented to the collection, use and disclosure of your personal information in accordance with the terms set out in this Privacy Policy unless you advise us otherwise. If you object to your personal information being collected, used or disclosed as described in this Privacy Policy, you should not register with us.

How we collect and use information

We may collect, use and disclose personal information as authorised by law or with your consent. Depending on the circumstances, your consent to the collection, use and disclosure of personal information may be express or implied. Express consent would arise if you specifically consented to a particular dealing in your personal information. Express consent can be given orally, electronically (by clicking a button) or in writing. Implied consent can be inferred from the circumstances, taking into account the reasonable expectations of members and the sensitivity of the information.

Set out below are certain circumstances where we may use your personal information without obtaining your further consent. These are:

• To verify your identity and financial information;
• To process your transactions;
• To analyse your personal information and transaction history to assist us in developing and enhancing our services and our website, to conduct market analysis and strategic planning and to determine your eligibility to receive offers for special features, promotions and products.

We give access to your personal information only to those employees who require it to provide our services.

We may group together statistical information to understand more about our customers in order to improve our range of products and services and help manage our relationships with advertisers. When this is done, we only provide anonymous information and do not disclose personal details about any individuals.

We use your e-mail address to send you various types of communications that you can control, including marketing communications, surveys and questionnaires, and notice of special promotions products and services offered by us. Out of respect for your privacy, you can choose not to receive these types of communications from us. An explanation of how to do this will be contained within each promotional email that you receive. You can select not to receive these types of communications by accessing your account and selecting the "No "option for the mailing lists. By agreeing to our Terms and Conditions you will also be indicating your consent to receiving promotional emails.

To fulfil some of the above processes we may have to pass your information to other parts of our group of companies, which occasionally may be outside the European Union. We will make sure that they agree to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.

How we apply our policy

In order to put our policy into practice, we use our best endeavours to follow seven guidelines:

• We will ensure our systems are secure to protect your personal information from misuse;
• We will respect your privacy in the way that we contact you, whether by post, telephone, e-mail or text message;
• We will not hold your personal information for longer than is necessary;
• We will not sell, trade or rent your personal information to other people or businesses unless we have your consent. With your consent, we will only share your information with carefully chosen, reputable and trustworthy third parties.
• We will comply promptly with any instructions from you to update your information or requests from you to see the information that we hold on you;
• We will comply with lawful requests to disclose personal information to certain authorities (e.g. the police);
• We may monitor and record any telephone calls to ensure we follow your instructions correctly and to improve our service.

Children

If you are aged 18 and under, you must have your parent or guardian's permission before you provide personal information to us. We do not wish to collect any personal information without this permission.

We do not wish to collect any personal information from children under 13. Where we find that a person is under 13, then we will immediately tell them not to provide any personal information to us.

Our websites

We may gather personal information from our own websites for use under this policy.

Cookies - during the course of your visit to our websites your computer may be issued with a cookie. A cookie is a text file, which identifies your computer to our server. Cookies do not in themselves identify the individual user, just the computer used. We will not collect and store personal information using the cookie, although we may use a cookie to monitor your visit and ensure that you are presented with appropriate information. If you wish, you can prevent acceptance of cookies by your internet browser, although this will impair your use of our site. Further information on cookies is available online at: www.aboutcookies.org.

Once you log out or close your browser, the session cookies expire and no longer have any effect.

Links to other websites - our websites may include links to other non-Vincento web sites. These are outside our control and not covered by this policy. If you access those sites via the links, use of those sites will be in accordance with the privacy policy of those site operators, which may differ from ours.

Accuracy and access to your personal information

You can always change the personal information that we hold and it is free to do so. If you wish to change any details then please write to us at the address below, or email us at the address below.

You can request a copy of the personal information that we may hold by writing to us at the address below. Under the Data Protection Act, we may ask you to pay a £10 administration charge for this request.

Changes to this statement and notification of changes

We reserve the right to modify or amend this Privacy Policy at any time and for any reason. When changed, we will provide notice to you on our website that it has been changed.

Further information

Further information about data protection is available online at the Information Commissioner's website: www.dataprotection.gov.uk

Contacting Us

If you have any questions about this privacy statement, Vincento's information practices or your dealings with Vincento, you can contact us via email at: contact@vincento.co.uk

Or write to us at: Vincento Payment Solutions Ltd, PO Box 6272, London, W1A 4TP.